1. Introduction
ScormHero, Inc. ("we," "us," or "our") operates VideoLearningAI, an AI-powered platform that enables users to create professional training videos. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using VideoLearningAI, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Key Points Summary
Here's what you need to know about your privacy with VideoLearningAI:
What We Collect
- Personal info: Name, email, billing details
- Your content: Text you provide for video creation
- Usage data: How you use our platform (anonymized)
How We Use Your Data
- Create videos: Process your content through AI to generate videos
- Improve service: Make our platform better and more reliable
- Communicate: Send important updates and support responses
Your Rights
- Control your data: Update, download, or delete your information anytime
- Request deletion: Ask us to remove your content and account data
- Opt out: Unsubscribe from marketing emails easily
Data Protection
- Secure storage: Your data is encrypted and stored securely
- Limited sharing: We only share with trusted service providers (OpenAI, Replicate, Stripe)
- No selling: We never sell your personal information to anyone
- AI training: We don't use your content to train AI models without permission
How Long We Keep Data
- Active accounts: Data stored while you use our service
- After cancellation: Deleted within 30 days (unless you request sooner)
- Legal requirements: Some data kept longer when required by law
Contact Us
Questions about privacy? Email us at privacy@videolearningai.com---
3. Information We Collect
3.1 Personal Information
When you create an account or use our service, we may collect:- Account Information: Name, email address, password
- Profile Information: Professional details, preferences, settings
- Billing Information: Payment details, subscription information
- Contact Information: Information you provide when contacting support
3.2 Content Information
- Text Content: The written content you provide for video generation
- Generated Videos: Videos created using our AI platform
- Usage Preferences: Video format, style, and quality settings
- Project Data: Information about your video projects and exports
3.3 Technical Information
- Device Information: Browser type, operating system, device identifiers
- Usage Analytics: How you interact with our platform, features used
- Performance Data: Loading times, errors, system performance metrics
- Location Data: General geographic location based on IP address
3.4 Cookies and Tracking Technologies
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Usage statistics and performance monitoring
- Preference Cookies: Settings and customization options
- Authentication Tokens: Session management and security
4. How We Use Your Information
4.1 Service Provision
- Video Generation: Process your content to create AI-generated videos
- Account Management: Maintain your account and subscription
- Customer Support: Respond to inquiries and provide assistance
- Platform Improvement: Enhance features and user experience
4.2 Communications
- Service Updates: Important announcements and platform changes
- Billing Notifications: Subscription renewals and payment confirmations
- Support Communications: Responses to your questions and requests
- Marketing Communications: Product updates and features (with consent)
4.3 Analytics and Improvement
- Usage Analysis: Understand how users interact with our platform
- Performance Optimization: Improve platform speed and reliability
- Feature Development: Create new features based on user needs
- Quality Assurance: Monitor and improve AI generation quality
5. Information Sharing and Disclosure
5.1 Third-Party Service Providers
We share information with the following trusted service providers:- AI Processing: OpenAI and Replicate for video generation
- Payment Processing: Stripe for secure payment transactions
- Analytics: Google Analytics and Mixpanel for usage monitoring
- Authentication: Firebase Authentication for user management
- Infrastructure: Google Cloud Platform for hosting and storage
5.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.5.3 Legal Requirements
We may disclose information when required by law or to:- Comply with Legal Process: Court orders, subpoenas, or legal obligations
- Government Requests: We may disclose information in response to government requests, but only where legally required and in accordance with applicable safeguards
- Protect Rights and Safety: Prevent fraud, abuse, or illegal activities
- Enforce Terms: Investigate violations of our Terms of Service
- Public Safety: Address threats to public safety or security
5.4 What We Don't Share
- We do not sell your personal information to third parties
- We do not share your content with unauthorized parties
- We do not use your content for training our AI models without consent
5.5 AI Processing Clarification
When processing through third-party AI providers (OpenAI and Replicate), your content may be temporarily stored to facilitate video generation. We ensure contractual protections with these providers to prevent use of customer content for training their models without explicit consent. These providers process your content solely to deliver the requested AI generation services and do not retain your data for model improvement purposes.6. Data Security
6.1 Security Measures
- Encryption: Data transmitted using industry-standard encryption
- Access Controls: Limited access to authorized personnel only
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Hosted on secure, compliant cloud platforms
6.2 Data Retention
- Account Data: Retained while your account is active and up to 30 days after account closure
- Generated Content: We retain generated videos and project data for the duration of your active subscription and up to 30 days after cancellation, unless you request earlier deletion
- Usage Analytics: Aggregated and anonymized data retained for up to 3 years for business purposes
- Legal Requirements: Some data retained as required by law, typically 7 years for financial records
6.3 Data Breaches
In the unlikely event of a data breach, we will:- Investigate and contain the incident promptly
- Notify affected users within 72 hours when possible
- Report to relevant authorities as required by law
- Take steps to prevent future occurrences
7. Your Privacy Rights
7.1 Access and Control
- Account Settings: Update your profile and preferences
- Data Export: Request copies of your personal data
- Content Management: Download or delete your generated videos
- Communication Preferences: Control marketing communications
7.2 Data Subject Rights (GDPR)
If you're located in the European Union, you have additional rights:- Right to Access: Request information about data processing
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Portability: Receive your data in a portable format
- Right to Object: Object to certain data processing activities
- Right to Restrict: Limit how we process your data
7.3 California Privacy Rights (CCPA)
If you're a California resident, you have rights to:- Know: What personal information we collect and how it's used
- Delete: Request deletion of your personal information
- Opt-Out: Refuse the sale of personal information (we don't sell data)
- Non-Discrimination: Equal service regardless of privacy choices
8. International Data Transfers
8.1 Data Processing Locations
- Company Location: Delaware, United States
- Primary Data Processing: Google Cloud Platform (us-central region)
- AI Services: Content may be processed by OpenAI and Replicate
- Safeguards: Appropriate protections for international transfers
8.2 Transfer Mechanisms
- Standard Contractual Clauses: For EU data transfers
- Adequacy Decisions: Where applicable
- Other Legal Mechanisms: As approved by relevant authorities
9. Children's Privacy
9.1 Age Restrictions and COPPA Compliance
- Our service is intended for users 18 years and older
- We do not knowingly collect personal information from children under 13, as required by COPPA
- If we learn we have collected information from a child under 13, we will delete it promptly
- For users aged 13-17, parental consent is required to use our service
9.2 Parental Rights
- Parents may contact us to review, delete, or refuse further collection of their child's information
- Parents can request access to their child's personal information
- We will verify parental identity before processing such requests
10. Third-Party Services
10.1 Integrated Services
Our platform integrates with the following third-party services:- Authentication: Firebase Authentication (email/password and Google Sign-In)
- Payment Processing: Stripe for secure payment handling
- Analytics: Google Analytics and Mixpanel for usage monitoring
- AI Services: OpenAI and Replicate for video generation and processing
10.2 External Links
- Our platform may contain links to external websites
- This Privacy Policy does not apply to third-party sites
- We recommend reviewing privacy policies of linked sites
- We are not responsible for third-party privacy practices
11. Updates to This Privacy Policy
11.1 Policy Changes
- We may update this Privacy Policy periodically
- Material changes will be communicated via email or platform notification
- Continued use constitutes acceptance of updated policy
- Previous versions available upon request
11.2 Notification Methods
- Email Notifications: For significant changes
- Platform Announcements: In-app notifications
- Website Updates: Current version always available online
12. Contact Information
12.1 Privacy Questions
For questions about this Privacy Policy or our privacy practices:ScormHero, Inc. 2810 N Church St PMB 51797 Wilmington, Delaware 19802-4447 United States
Email: privacy@videolearningai.com Support: support@videolearningai.com Website: https://videolearningai.com
13. Regulatory Compliance
We are committed to complying with applicable privacy laws and regulations:
- GDPR: European Union General Data Protection Regulation
- CCPA: California Consumer Privacy Act
- COPPA: Children's Online Privacy Protection Act
Our cloud infrastructure providers maintain industry certifications including SOC 2, ISO 27001, and other security standards to ensure the protection of your data.
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This Privacy Policy is effective as of the date listed above and governs your use of VideoLearningAI. By using our service, you acknowledge that you have read and understood this Privacy Policy.